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    Business
  3. Study Set
    Customer Service Skills for Success
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    Exam 1: The Customer Service Profession
  5. Question
    _____ Is a Term That Describes an Organization That Uses
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_____ Is a Term That Describes an Organization That Uses

Question 9

Question 9

Multiple Choice

_____ is a term that describes an organization that uses knowledge as a basis for competitive advantage.


A) Learning organization
B) Customer-focused organization
C) Service industry
D) Cottage industry

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