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    Business
  3. Study Set
    Customer Service Skills for Success
  4. Exam
    Exam 7: Service Breakdowns and Service Recovery
  5. Question
    The First Phase in the Service Recovery Process Is To
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The First Phase in the Service Recovery Process Is To

Question 40

Question 40

Multiple Choice

The first phase in the service recovery process is to:


A) provide compensation.
B) apologize, apologize, and apologize.
C) take immediate action.
D) show compassion.

Correct Answer:

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