Multiple Choice
When delivering service face-to-face with a customer,you should:
A) address the customer using his or her first name and assume familiarity.
B) ask the caller to come visit the office for quicker service.
C) use jargon, slang, and colloquialisms to set a friendly mood.
D) speak clearly, smile frequently, and use correct grammar.
Correct Answer:
Verified
Correct Answer:
Verified
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