Multiple Choice
Which of the following statements best define an automatic call distribution system?
A) It refers to a form of caller identification system similar to home telephone caller ID systems.
B) It refers to a system that integrates a representative's computer and phone to facilitate the automatic retrieval of customer records and other information needed to satisfy a customer's needs and requests.
C) It refers to a telecommunications system used by many companies in their call centers and customer care facilities to capture incoming calls and route them to available service providers.
D) It refers to a voice recognition computer mechanism that queries survey respondents with questions and stores their responses.
Correct Answer:
Verified
Correct Answer:
Verified
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