Yesterday,Lorinda Overheard a Surprisingly Unpleasant Encounter Between the Manager of the Hardware

Yesterday,Lorinda overheard a surprisingly unpleasant encounter between the manager of the hardware store where she works and a sales rep who sells a well-known line of tools.The rep insisted that his tools should be more prominently displayed and that a better assortment would mean more sales.The manager had other plans and told him so,and the conversation turned into a loud argument.What Lorinda observed was an example of

A) sales tactics.
B) channel conflict.
C) retail strategy tension.
D) passive aggressive behavior.
E) a failure of EDI processes.

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