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While It Is Relatively Easy to Offer Customers Internet Options

Question 122

Multiple Choice

While it is relatively easy to offer customers Internet options like a FAQ page and an e-mail address to answer questions, some companies are using an interactive approach to address customers' questions while they are visiting the websites. These firms are using ________ to provide the customer with enhanced customer service.


A) vendor-managed inventory
B) web videos
C) online chats
D) EDI
E) online games

Correct Answer:

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