The Attitudes That Ryan's Customers Develop After They Have Purchased

The attitudes that Ryan's customers develop after they have purchased his yearly lawn care service will become the basis for determining whether they renew each year.He needs to demonstrate the ____________ dimension of service quality by showing consistently well-maintained yards with neat,professional personnel.

A) reliability
B) responsiveness
C) assurance
D) empathy
E) tangibles

Correct Answer:

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