Multiple Choice
The attitudes that Ryan's customers develop after they have purchased his yearly lawn care service will become the basis for determining whether they renew each year.He needs to be ____________,by quickly addressing any problems that occur.
A) reliable
B) responsive
C) assuring
D) empathic
E) tangible
Addressing problems quickly refers to the responsiveness dimension of service quality.
Correct Answer:
Verified
Correct Answer:
Verified
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