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Ease and Relax Centre, a Specialty Unit Providing High-End Massaging

Question 39

Multiple Choice

Ease and Relax Centre, a specialty unit providing high-end massaging services, displays training certificates on its walls, and its brochures contain customer testimonials of satisfied customers.By doing this, Ease and Relax Centre is dealing with the service characteristic of _____.


A) incongruity
B) inconsistency
C) intangibility
D) inseparability

Correct Answer:

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