Harris Inc

Harris Inc.,a multinational retailer,introduced a new initiative to improve its customer service across its stores.In its recent initiative,Harris has authorised its store representatives to make their own decisions to help their customers.In the context of service delivery,which of the following best describes Harris's initiative?

A) Providing durable services
B) Reducing the zone of tolerance
C) Encouraging distributive fairness
D) Empowering service providers
E) Promoting procedural fairness

Correct Answer:

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