Air Canada Operates Five Flights Daily Between Toronto and Phoenix

Air Canada operates five flights daily between Toronto and Phoenix during the winter.One flight leaves Phoenix at 12:10 AM.The plane,a Boeing 737,has a capacity of 120 passengers.During the past month,the flight has averaged only 24 passengers,a load factor of 20 percent.A load factor of 50 percent (60 passengers) is needed for the flight to break-even.What unique aspect of services does this situation describe?

A) service inventory
B) intangibility
C) inconsistency
D) inseparability

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