Kenneth,an Operations Manager Has Been Assigned to Train a Group

Kenneth,an operations manager has been assigned to train a group of older employees in the logistics department.He has to train them to use the new computer software which was installed recently.He does so by reminding them that they were quick in learning to use the previous software.Kenneth is typically trying to _____.

A) increase the employees' self-efficacy
B) deter expectancies of the employees
C) create motor reproduction
D) raise the valence of the behavior

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