Multiple Choice
Tina is a customer service representative for an Internet service provider.While dealing with elderly customers,Tina takes extra time and effort in explaining to them how to access the Internet,check mails and browse.She understands their point of view,and realizes that they may need more explanation than the tech-savvy,younger generation.By doing so,which of the following variables of service quality is being demonstrated by Tina?
A) Associability
B) Tangibles
C) Empathy
D) Substitutability
Correct Answer:
Verified
Correct Answer:
Verified
Q73: One way to distinguish goods from services
Q74: Discuss the problems posed by the application
Q95: Internal analysis in the benchmarking process establishes
Q108: Which of the following products would generally
Q109: Sam works for a small IT management
Q113: The classification system for business products emphasizes
Q120: Doug is a business analyst for a
Q182: Why is marketing perceived as a significant
Q219: Define line extension.Give examples
Q235: Marketers typically measure product mixes according to