Why Would a Blood Bank,which Pays People for Their Blood

Why would a blood bank,which pays people for their blood donations and then sells this blood to hospitals,use the name Blood Assurance?

A) Because the assurance dimension of service quality guarantees customer satisfaction
B) Because the assurance dimension of service quality means that the blood donation will be done accurately
C) Because the assurance dimension of service quality emphasizes the knowledge of the employees
D) Because the assurance dimension of service quality negates concerns about tangibles
E) Because the assurance dimension of service quality inspires trust and confidence

Correct Answer:

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