Stella Works as a Customer Service Executive at a Firm

Stella works as a customer service executive at a firm that manufactures computer systems.She was motivated to perform her job effectively,as she was aware that her job of helping customers to resolve technical issues had a direct impact on the performance of the organization.Which of the following job characteristics,as identified by Hackman and Oldham in their work design model,is motivating Stella in the above scenario?

A) Task significance
B) Autonomy
C) Skill variety
D) Task identity

Correct Answer:

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