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A Caller to a Hotel's Front Desk Asks If a Specific

Question 16

Multiple Choice

A caller to a hotel's front desk asks if a specific guest is staying in the hotel.The desk agent answering the call should


A) provide no information about the guest.
B) ask about the caller's relationship to the guest.
C) provide the guest's name and room number only.
D) confirm only if the guest is or is not staying in the hotel.

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