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  2. Topic
    Statistics
  3. Study Set
    Hotel Operations Management
  4. Exam
    Exam 2: The Guest Service Imperative
  5. Question
    Which Is a Tactic,process,or Program Used by a Hotel That
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Which Is a Tactic,process,or Program Used by a Hotel That

Question 2

Question 2

Multiple Choice

Which is a tactic,process,or program used by a hotel that is desired by guests but not offered by the hotel's competitors?


A) Span of control
B) Empowerment
C) Quality service
D) Competitive edge

Correct Answer:

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