Which of the Following Is the Most Appropriate Action When

Which of the following is the most appropriate action when there are delays in the physician's schedule?

A) Notify patients when there will be more than a 45-minute wait. 
B) Notify patients when there is an emergency only, because physician will catch up. 
C) Offer to cancel and let them call for another appointment. 
D) Give patients an estimate of delay and options to deal with delay.

Correct Answer:

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