The Nurse Manager Decides to Use a Mediator to Help

The nurse manager decides to use a mediator to help resolve the conflict among staff.Which of the following is a basic strategy for truly addressing this conflict?

A) Identify the conflicting facts.
B) Be determined to resolve the conflict.
C) Schedule a meeting time for resolution.
D) Have a clear understanding of the differences between the parties in conflict.

Correct Answer:

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