When a Company Grants a Customer's Claim or Request for Adjustment

When a company grants a customer's claim or request for adjustment,

A) the customer is still likely to take his or her business elsewhere.
B) the customer is likely to tell more people about it than if the matter was handled poorly.
C) it opens the door to frivolous lawsuits.
D) the customer is likely to be even more loyal than before.
E) it sends the message that the company is unsuccessful.

Correct Answer:

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