A Consumer at a Rehabilitative Psychosocial Program Says to the Nurse

A consumer at a rehabilitative psychosocial program says to the nurse, "People are not cleaning up behind themselves in the bathrooms. The building is dirty and cluttered." How should the nurse respond?

A) Encourage the consumer to discuss it at a meeting with everyone.
B) Hire a professional cleaning service to clean the restrooms.
C) Address the complaint at the next staff meeting.
D) Tell the consumer, "That's not my problem."

Correct Answer:

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