The Dimension of Responsiveness Used by Customers to Determine Overall

The dimension of responsiveness used by customers to determine overall service quality refers to the:

A) knowledge of and courtesy used by employees and their ability to convey trust and confidence.
B) willingness of service providers to help customers and provide prompt service.
C) ability of service providers to perform a service dependably and accurately.
D) caring, individualized attention provided to customers by service providers.
E) appearance of physical facilities, equipment, personnel, and other aspects of services.

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