Jan, the Manager at Direct, Is a Favorite with Her

Jan, the manager at Direct, is a favorite with her employees because she has the ability to recognize and understand the emotions of her peers and subordinates. She interacts with all employees in a warm manner and is very approachable when her employees encounter problems. Which of the following characteristics does Jan possess?

A) need for power
B) other awareness
C) emotion regulation
D) emotional resilience
E) need for achievement

Correct Answer:

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