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Shari Works at a Fast-Food Restaurant, Which Requires Her Always

Question 33

Multiple Choice

Shari works at a fast-food restaurant, which requires her always to be cheerful even when customers are rude or impatient. Shari's job involves a large amount of


A) emotional labor.
B) deactivated moods.
C) emotional contagion.
D) mood swings.
E) flow immersion.

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