Brent, a Waiter at a Restaurant, Always Provides Good Service

Brent, a waiter at a restaurant, always provides good service to the customers. He believes that his supervisor is fair and hopes that his supervisor would appreciate his performance by giving him a salary hike the next year. In the context of expectancy theory of motivation, this scenario best illustrates the factor of _____.

A) reinforcement
B) valence
C) instrumentality
D) affiliation

Correct Answer:

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