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Claire Is a Manager at an Information Technology (IT) Firm

Question 105

Multiple Choice

Claire is a manager at an information technology (IT) firm. She notices a consistent drop in the productivity of her employees. She is not able to find the reason behind this drop. In the context of rational decision making, which of the following steps should Claire take first?


A) Computing the optimal decision
B) Defining the problem
C) Generating alternative courses of action
D) Identifying decision criteria

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