The Case Study Discussing Valero's "Refining Dashboard" and Its Effect

The case study discussing Valero's "Refining Dashboard" and its effect on the company's performance illustrates that:

A) even successful ESS can be limited by the constraints of the business's environment.
B) a powerful and effective ESS can limit the damage done to a firm by unforeseen circumstances,such as a global recession.
C) the success of an ESS ultimately depends on the performance of the managers who use it.
D) an ESS is typically best deployed in businesses with relatively unchanging business processes.

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