Which of the Following Are Appropriate Steps to Take When

Which of the following are appropriate steps to take when removing cerumen from an older person's ear? (Select all that apply. )

A) Instill a softening agent first.
B) Use hot water and hydrogen peroxide.
C) Use a Waterpik inserted just inside the meatus.
D) Have the patient lean backward.
E) Drain water by having the patient lean forward toward the affected side.

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