A Nurse Manager Overhears Two Staff Nurses Talking About a Third

A nurse manager overhears two staff nurses talking about a third nurse,who has the day off.The nurses are making unflattering comments regarding the nurse in front of several other nurses who work on the unit.The nurse manager discretely asks to speak to the nurses' in private and states,"This behavior isn't OK,especially in a hospital like ours with a 'zero-tolerance policy.' If you have an issue with this nurse please deal with that nurse directly.If you'd like me to help you with this,please let me know,and the four of us can meet." The nurse manager's behavior modeled strategies for which type of work-place conflict?

A) Stress
B) Sexual harassment
C) Horizontal violence
D) Intrapersonal conflict

Correct Answer:

Verified

Unlock this answer now
Get Access to more Verified Answers free of charge

Access For Free