Multiple Choice
Match the options below with the correct phrases:
-scoreboarding
A) a temporary team
B) the ability of a product or service to meet or exceed customer expectations
C) solving quality problems before the design phase
D) their purpose is to make a project better
E) the sharing of information and decision making
F) a relationship of inputs needed to produce outputs
G) the product to meet or beat in terms of design and service
H) determines if customer requirements are being met
I) requires individuals to think in terms of process
J) a way to structure innovation
K) created TQM
L) someone who starts and assumes the risk of a business
M) commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N) informing employees of changes in the critical numbers used to measure a company's processes
Correct Answer:

Verified
Correct Answer:
Verified
Q7: A disciplined approach to solving quality problems
Q8: The individual that is given credit for
Q9: A strategy for continuously improving performance at
Q10: _ commits organizations and their people to
Q11: Philip B.Crosby's quality philosophy is centered around
Q13: The highly recognized advocate of TQM who
Q14: Juran believe customer satisfaction and product quality
Q15: The seven-step TQM model developed by the
Q16: A benchmark is the product to meet
Q17: Joseph Juran's list of rules to minimize