Margo Is Selling Mr

Margo is selling Mr.Green a personal computer.He states,"I don't think I will ever learn how to operate this thing." Margo responds,"I understand how you feel,Mr.Green; many customers have felt this way; but they found they were able to master the PC." Margo used the ________ tactic.

A) indirect denial
B) direct denial
C) empathy
D) questions
E) soft side

Correct Answer:

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