Hugh's Cell Phone Stopped Working While Transferring Files to a Friend's

Hugh's cell phone stopped working while transferring files to a friend's cell phone via Bluetooth.He approached a customer care center of his cell phone company.The customer care representative informed him that his phone had been infected by a virus and that she has removed it now.This indicates that the cell phone brand has a quality dimension of _____.

A) reliability
B) serviceability
C) conformance to specifications
D) durability

Correct Answer:

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