The Science Feature of Chapter 15 Reported the Results of a Study

The Science Feature of Chapter 15 reported the results of a study that examined various ways in which "distributed" work might be most effectively integrated. The "Distributed" work involved the need for coordination between offshore and onshore processes and included IT and Call Center work. The study compared task design, communication, and tacit coordination as ameliorating mechanisms or integrative devices and their relative effectiveness. Which of the following best reflects the result(s) of this study?

A) Designing tasks to minimize the need for coordination was found to be the most effective form if integration.
B) Tacit coordination was found to be more effective than communication.
C) Tacit coordination was found to complement task design and communication.
D) A & B

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