Sometimes Organizations Use Measurable Critical Success Factors (CSFs) When Developing

Sometimes organizations use measurable critical success factors (CSFs) when developing their strategic plan.The CSFs include People, Service, Quality, Financial, Growth, and sometimes Community.Which of the definitions indicates the meaning of the term People?

A) The term People represents the patients served.
B) The term People represents the nurses and physicians who provide the care.
C) The term People represents the community served.
D) The term People represents the upper-level management.

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