Multiple Choice
People who provide customer service often deal with upset,difficult people.When Dealing with difficult customers day in and day out,employees should do which of the following?
A) Explain to the customers that their problem was caused by some unknown person and that nothing can be done to rectify their particular situations.
B) Listen carefully to the customers' complaints and then tell them that they will need to explain everything again for your supervisor because you are not qualified to assist them.
C) Listen to the customers' complaints, ensure the customers that you are assisting them the best you can, and maintain a professional demeanor.
D) Remember the adage that the customers are always right and provide them with what they want until they appear satisfied.
Correct Answer:
Verified
Correct Answer:
Verified
Q5: Romantic relationships in the workplace can create
Q6: Which of the following guidelines is applicable
Q7: Statistics show that hostile customers,through word of
Q8: Which of the following distributions of power
Q9: One of the benefits for the protégé
Q11: When a female demonstrates characteristics that are
Q12: In power sharing,which of the following distributions
Q13: Which of the following is characteristic of
Q14: Managers are _ with employees who display
Q15: Organizational _ is (are)changeable because members' behaviors