The Manager of Southside Dairy Queen Received an Excessive Number

The manager of Southside Dairy Queen received an excessive number of customer complaints about the slow service of a few of their Drive Thru Counter Crew.How might the manager gather a more complete picture of the potential training needs?

A) conduct organization,task,and job analyses
B) conduct a needs analysis by meeting with all of the counter crew employees
C) design and evaluate a customer service training program
D) establish customer service training objectives

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