Sophia Works at Her Company's Help Desk

Sophia works at her company's Help Desk. She gets several calls a day related to software applications. Please answer the questions below.
-The last call of the day is a Financial Manager that has said that the installation of his new software stops before it is finished.Sophia's first step is to ____.

A) Research any error messages
B) Uninstall and reinstall the software
C) Scan the setup.exe file for errors
D) Double-check the user's username and password

Correct Answer:

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