Sophia Works at Her Company's Help Desk

Sophia works at her company's Help Desk. She gets several calls a day related to software applications. Please answer the questions below.
-An Operations Manager reports that he is being denied access to the online inventory management application that he uses every day.Sophia's first step is to ____.

A) check the Internet connection
B) install patches from the provider's site
C) double-check that the username and password being used is valid
D) set-up a desktop shortcut for easy access

Correct Answer:

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