Sophia Works at Her Company's Help Desk

Sophia works at her company's Help Desk. She gets several calls a day related to software applications. Please answer the questions below.
-A user reported that their word processor stopped working after they installed a new Graphics program.Sophia's first step is to ____.

A) check the publisher's Web site for updates or setting information
B) uninstall the Graphics software
C) uninstall the Word Processor software
D) scan the setup.exe file

Correct Answer:

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