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The Objective of Decoupling Is

Question 12

Multiple Choice

The objective of decoupling is:


A) separating consumption in time and space.
B) unbundling services so that they may be purchased separately.
C) separating the technical core of the operation from the high customer contact areas of the firm so that efficiencies may be achieved.
D) managing consumers so that they do not negatively influence one another's service experience.
E) separating co-workers who,due to their differences,decrease the operational efficiency of the system.

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