Some Large Companies Have Instituted Mandatory Complaint-Resolution Procedures Whose Final

Some large companies have instituted mandatory complaint-resolution procedures whose final step is private arbitration. One of the primary objectives of such a procedure is to:

A) avoid costly litigation.
B) comply with labor union requirements.
C) minimize the number of decisions against the company.
D) "test-drive" the arbitration process to see if it is right for the company.

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