Years Ago in the Overnight Delivery Business, Providing Package Tracking

Years ago in the overnight delivery business, providing package tracking capability gave some firms a competitive advantage. Now, all firms must offer this capability simply to be in this line of business. This is an example of ______________ becoming ____________ over time.

A) tactical implications; strategic
B) strategic implications; tactical
C) order winners; order qualifiers
D) profitability factors; productivity factors
E) order qualifiers; order winners

Correct Answer:

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