Which of the Following Is a Guideline for Responding Effectively

Which of the following is a guideline for responding effectively to rumors and negative information in a social media environment?

A) Limit your online presence to prevent online attacks and malicious campaigns.
B) Use automated reputation analysis and other technologies to listen to what people are saying.
C) Respond to each and every rumor or negative information that appears in social media.
D) Wait until a negative situation occurs to engage with customers in a social media environment.
E) Respond instantly and spontaneously to rumors and negative information online.

Correct Answer:

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