Which of the Following Helps to Create an Effective Buffer

Which of the following helps to create an effective buffer in a message with negative news?

A) A statement to minimize the reader's concerns
B) A statement that is relevant and sincere
C) A statement that diverts attention from the problem
D) A statement that makes the reader think the message is actually good news instead of negative news
E) A statement that includes flattery or irrelevant information

Correct Answer:

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