When Granting the Claim When the Customer Is at Fault,what

When granting the claim when the customer is at fault,what should be included in the body of the letter?

A) An apology
B) A clear indication of what the customer did wrong
C) A clear indication of how the customer can avoid a similar issue in the future
D) The discouragement of similar claims in the future
E) Contact information so the customer can discuss further concerns

Correct Answer:

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