According to the Service Profit Chain Model

According to the service profit chain model

A) employees who are satisfied with their jobs are less likely to quit.
B) higher customer satisfaction results in repeat business and higher profits for the organization.
C) employees who are satisfied with their jobs are less likely to quit and higher customer satisfaction results in repeat business and higher profits for the organization.
D) the level of affective continuance is high in satisfied employees.
E) employees believe it is in their best interest to remain with the organization.

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