Multiple Choice
Jenny Craig Weight Loss Centers cannot promise the same weight loss results to everyone who signs up for its program because the results are largely controlled by the client rather than by Jenny Craig. This example illustrates the _____ characteristic of services.
A) intangibility
B) inseparability
C) standardization
D) homogeneity
E) heterogeneity
Correct Answer:
Verified
Correct Answer:
Verified
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