In an Effort to Address Customer Complaints in the McCurdy

In an effort to address customer complaints in the McCurdy study of the multinational corporation, ethnographic techniques revealed that

A) workers filling orders were estimating the number of books instead of counting them.
B) workers were not properly trained on the computer software.
C) shrink-wrapping books took too much time.
D) workers spent too much time carrying shipments to offices in multistory buildings.

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