Multiple Choice
A study of hotel vision statements conducted at Cornell University by calling 1-800 numbers found _____.
A) a large percentage of reservationists knew their company's vision
B) a large percentage of reservationists looked up the vision of the hotel chain
C) most reservationists were rude
D) a large percentage of reservationists did not know the vision of their company
E) vision statements were clearly understood and communicated to the caller
Correct Answer:
Verified
Correct Answer:
Verified
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