Which of the Following Is a Consideration When Training Front

Which of the following is a consideration when training front desk staff to place a telephone caller on hold?

A) The hold button should be accompanied by a recorded message giving the caller a chance to leave a voicemail
B) No caller should ever be placed on hold without first being able to state the purpose of their call
C) A caller should never be placed on hold; an extra person should be assigned to answer telephoned during busy times
D) The greeting and hold request should be short and to the point

Correct Answer:

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